Your Privacy Is Our Responsibility
bdy99 takes the highest technical and organizational measures to protect your personal information. By reading this policy, you will learn how your information is collected, used, and stored.
This Privacy Policy ("Policy") applies to the bdy99 platform and all services associated with it. When you register on bdy99, log in, or use any of our services, you are considered to have agreed to the terms of this Policy. Please read this Policy carefully. If you have any disagreement on any matter, please contact our support team.
What Kind of Information We Collect
Identity Information
When you create an account on bdy99, we may collect the following information:
- Full name
- Date of birth (for age verification)
- Mobile number
- Email address
- National ID card or passport details (where applicable)
Financial Information
To manage secure transactions, we store the following financial information:
- Mobile banking number (bKash, Nagad, Rocket)
- Bank account details (for bank transfers)
- Deposit and withdrawal transaction history
- Betting history and account balance
Technical Information
To improve your browsing experience and ensure security, we automatically collect some technical information:
- IP address and device information
- Browser type and version
- Operating system
- Session information and cookies
- Time and date of access to the platform
Communication Information
When you contact our support team, information related to that conversation may be stored, such as:
- Live chat messages
- Email correspondence
- Support ticket details
- Content of complaints or feedback
How Your Information Is Used
bdy99 uses the information it collects only for specific and legitimate purposes. We never use your information unnecessarily or without authorization.
Service Operations
Your information is used for account creation, login verification, transaction processing, and smooth operation of gaming services.
Security and Fraud Prevention
Technical information is analyzed to detect suspicious activity in order to keep your account and financial transactions secure.
Customer Service
Stored communication information is used to provide quick and effective responses to your complaints or questions.
Service Improvement
By analyzing your usage patterns, we continuously improve our platform, game collection, and overall experience.
Important Notifications
Your information is used to inform you of important account-related updates, transaction confirmations, and security alerts.
Legal Compliance
Information is retained to ensure compliance with applicable laws and regulations, and for dispute resolution.
Cookies and Tracking Technologies
bdy99 uses cookies and similar tracking technologies to keep the platform running smoothly. Cookies are small data files stored on your device that help personalize your browsing experience.
Types of Cookies We Use
- Essential Cookies: Necessary for maintaining login sessions and ensuring security.
- Functional Cookies: For remembering your preferences and settings.
- Analytics Cookies: For reviewing platform usage to improve services.
Sharing Information with Third Parties
bdy99 never sells your personal information to third parties. However, limited information may be shared with selected partners in specific circumstances:
Payment Processors
Necessary financial information is shared with bKash, Nagad, Rocket, and banking partners to complete your transactions. This information is used solely to carry out the specific transaction.
Game Providers
Our game providers, including Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Microgaming, NetEnt, and Ezugi, process the minimum necessary information to operate the gaming experience.
Legal Requirements
Information may be disclosed to comply with court orders, government directives, or legal obligations. In such cases, we will try to notify you as far as possible.
Data Protection Measures
Encryption Technology
All information transmitted on the bdy99 platform is secured using SSL (Secure Socket Layer) encryption technology. This ensures that third parties cannot intercept or read your information.
Secure Servers
Your information is stored in high-security data centers. Firewalls, intrusion detection systems, and regular security audits are conducted to prevent unauthorized access.
Access Controls
Access to your information is granted only to those employees who need it for their specific role. All employees are bound by confidentiality agreements and receive regular security training.
Regular Security Reviews
Our security team regularly conducts vulnerability testing and security assessments. If any risk is identified, remedial action is taken promptly.
Data Retention Period
bdy99 retains your information only for as long as necessary. The retention period for specific types of information is as follows:
- Account Information: For as long as the account is active, and for a defined period after closure as required by law.
- Transaction History: Retained for the period required under financial regulations.
- Communication Records: Deleted after the related issue is resolved and legal requirements are fulfilled.
- Technical Logs: Retained for a limited period and used for security purposes.
Your Privacy Rights
As a user of bdy99, you have the following rights over your own information. Contact our support team to exercise these rights.
Right to Access Information
You can request to see what information we hold about you.
Right to Correct Information
If there is any error in your information, you can request a correction.
Right to Delete Information
Under certain conditions, you can request deletion of your personal information.
Right to Restrict Processing
In certain circumstances, you can request that processing of your information be temporarily restricted.
Right to Data Portability
You can request your information in a structured and commonly usable format.
Right to Object
You can object to the processing of your information on the basis of legitimate interest.
Protection of Minors
bdy99 is an adult gaming platform intended only for those aged 21 or above. We do not knowingly collect any information from persons under the age of 21.
Although age verification is in place at registration, if we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.
Changes to This Policy
bdy99 reserves the right to update this Privacy Policy as needed. If any significant change is made, we will inform you in the following ways:
- By displaying a notice on the platform
- By sending a message to your registered email address
- By updating the "Last Updated" date on this page
If you continue using the platform after the updated policy takes effect, you will be considered to have consented to the new policy. Therefore, it is recommended that you review this page regularly.
Contact Us
For any privacy-related questions
If you have any questions, concerns, or complaints about the protection of your information, please contact us. Our support team provides assistance in both Bengali and English, 24/7.
Live Chat Support
24/7 instant assistance
Email Support
For more information, please also read our Terms and Conditions and Responsible Gaming pages.